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Frequently Asked Questions

Items Children May Not Have:

  • Food/drink not provided by the hospital
  • Aerosol cans, glue, toxic inhalants, nail polish, nail polish remover
  • Handheld games, cameras, video cameras, MP3 players and recording devices
  • Cell phones, tablets, computers, electronic equipment
  • Any tobacco items (including smokeless), matches, lighters
  • Drugs, alcohol, prescription medications (from home)
  • Knives, firearms, ammunition, anything that may function as a weapon
  • Glass items, mirrors
  • Bar soap
  • Plastic bags, backpacks, duffel bags, luggage
  • Spiral notebooks, binders with metal rings
  • Pens, mechanical pencils, markers

Items Children May Not Wear:

  • Tank tops, sleeveless shirts, low-cut shirts, midriff shirts
  • Clothing with symbols, slogans, pictures, or words (e.g., guns, drugs, gang symbols, profanity and skulls)
  • Sunglasses
  • Acrylic nails
  • Yoga pants
  • Belts
  • Shoestrings
  • Hats, head wraps
  • Clothing that has tears or holes
  • Jewelry (includes all piercings and watches)
  • Shorts that show too much leg
  • Mini skirts, spandex
  • Clothing worn inside out or backwards
  • Boots, cowboy boots, hard-tipped boots, combat boots, flip-flops

No items of monetary or sentimental value are allowed on the unit. The hospital is not responsible for lost or stolen items. We cannot be held responsible for items your child has loaned, traded or given to another child.

Seasonal clothing is recommended for patients while in the hospital. All clothing needs to be in good repair and should not depict gang activities, drugs, alcohol or satanic messages and should not be sexually suggestive, Clothing with strings is not permitted. Patients also need appropriate sleepwear (pajamas, etc). Laundry facilities are located on the unit. Each patient is responsible for doing his/her own laundry. Since storage space is limited, parents/guardians are asked to take suitcases/duffel bags home. Patients are not allowed to borrow, sell or trade their clothing. Valuable articles are not suitable for the hospital as they may be lost, stolen or damaged. Items accidentally left behind after discharge will be held for a period of two weeks and then discarded if not retrieved. Patients will be given a plastic container to store personal hygiene items. These items cannot be over 8 oz. in size in order to fit in the container for storage. Toothbrushes, toothpaste, lotion, deodorant, shampoo/conditioner and make-up will be kept in the container.

It is recommended that patients bring the following upon admission:

  • Shampoo and conditioner
  • Comb and brush (no metal teeth)
  • Hair dryer (must meet safety standards)
  • Toothbrush and toothpaste
  • Deodorant (non-aerosol)
  • Stamped envelopes
  • Five changes of season-appropriate clothing
  • No more than $5.00

Visitation is held in the cafeteria. Visitors are asked to sign in at the ambulance entrance.

Only the persons you indicated on your child’s contact list are allowed to visit, including children. Visitors are limited to four persons per visit. Visitation is limited to immediate family members. We do not allow visitation with friends, girlfriends or boyfriends. These individuals also MUST have your child’s identification number AND a photo ID in order to visit (you are responsible for giving the identification number to each person you place on the list).

Requests for changes to the contact list should be made ahead of time through your child’s therapist and not at visiting time as this can cause significant delays in you seeing your child.

If your child is restricted to the unit (due to precautions, behaviors, etc.) and cannot attend visitation in the cafeteria, only visitors 12 years of age and older may visit. Children under 12 years of age may visit patients in the cafeteria only.

Leave ALL of your own personal items in your vehicle. You are not permitted to bring into the hospital tobacco, drugs, medications, purses, cameras, video recording equipment, cell phones, weapons (including pocket knives), etc. If you come in with any of these items, you will be asked to return them to your vehicle before you will be allowed to see your child. This policy is in effect to ensure the safest and most confidential environment possible for all of our patients during visitation times.

Please ensure your attire is suitable and appropriate. Please refrain from wearing clothing that is torn, unclean or provocative in any way. Shoes must be worn at all times.

You are not permitted to bring any food/drink into the hospital (even on birthdays and holidays). The vending machines in the café offer drinks and snacks for you and your child to enjoy. These machines accept coins, cash and cards. Neither the hospital nor its staff can provide change for larger bills.

Any disruptive behaviors (yelling, cursing and causing a scene) will result in termination of the visit. Your child’s doctor and therapist will be informed of the incident to determine whether visitation is appropriate and/or when the next visit will be.

Visiting Days and Hours:
Wednesdays 6:30 p.m. – 7:30 p.m.
Saturdays 1:00 p.m. – 3:00 p.m.
Sundays 6:00 p.m. –7:30 p.m.

Due to the high volume of patient phone calls on the Adolescent Acute Unit, phone calls are made on alternate days between male and female patients:

  • Female patients on Monday, Wednesday and Friday
  • Male patients on Tuesday, Thursday and Saturday

If your teen has a visitor on visitation days, he/she will not receive or make any phone calls.

In order to ensure that all patients receive phone call privileges, phone calls are limited to one (whether incoming or outgoing) on the appropriate scheduled day.

Phone calls are limited to those people approved by parents on the contact list. Patients are not allowed to call their friends, girlfriends or boyfriends.

If parents/legal guardians are calling in, they must have the patient’s ID number. This is done for the patient’s privacy and confidentiality. Parents/guardians are responsible for giving the ID number to those persons on the contact list.

Length of call is determined by the patient’s level for that day. Phone calls are not allowed after 8:30 p.m. Patients are not allowed to receive phone calls during groups.

The visitation schedule for adult patients is as follows:

  • Wednesday 8:00 p.m. – 9:30 p.m.
  • Sunday 1:00 p.m. – 3:00 p.m.

Please note that visitors are not to bring purses, handbags or cell phones into the hospital.

  • Visitors must have a Photo ID for verification, the patient’s correct ID number, and you must be on the visitation log to be allowed into visitation. A therapist is the only person that can place someone on the visitation log for you.
  • Visitors are limited to immediate family and those identified as therapeutic for the individual. No former patients are allowed to visit current inpatients.
  • You are not permitted to bring any food/drink into the hospital (even on birthdays and holidays).
  • There are vending machines located in the cafeteria offer drinks and snacks. These machines accept coins, dollar bills and cards.
  • Personal belongings are not accepted during visitation. You may have personal belongings dropped off for you within the first 48 hours of your admission.
  • Visitation occurs in the cafeteria. Please enter at the ambulance entrance located near the card, to be checked in. Once you have been checked in/or cleared for entrance into the cafeteria for visitation, you cannot leave the building. If you choose to leave, you may not reenter and the visitation will be over.